faqs

We proudly provide pet services across Marin County. Currently, our team includes two dedicated walkers, and while our current capacity is limited, we’re actively working towards expanding to accommodate more clients.

Initiate the process of welcoming your furry friend into our pack by giving us a call – it's the first step towards connecting with our services.

We understand that plans may change, and you may need to cancel a scheduled dog walk. To provide the best service to all of our clients, we have implemented the following cancellation policy: Cancellation Period Clients must notify us of any cancellations at least 3-days (72 hours) prior to the scheduled dog walking session. This allows us to add dogs that may be on our waitlist. Late Cancellations Cancellations made within the 3-day period may be subject to a cancellation fee. Cancellation Fee A cancellation fee of full service will apply for cancellations made within the specified period. This fee helps compensate for our dog walkers for their time and ensures the availability of our services for other clients. Emergency Situations We understand that emergencies can arise. In such cases, please contact us as soon as possible, and we will do our best to accommodate your situation. We appreciate your understanding and cooperation with our cancellation policy. This enables us to maintain a reliable and efficient dog walking service for all our clients and furry friends. If you have any questions or concerns, feel free to reach out to us.

We are committed to providing reliable dog walking services in various weather conditions. Our walks will proceed rain or shine, as we understand the importance of maintaining your pet's exercise routine. Please note that our cancellation policy remains consistent regardless of the weather. In the event of severe weather conditions that may pose a risk to the safety of the pets or our walkers, we reserve the right to modify the walking route or duration for the well-being of all parties involved. It's essential to emphasize that our dedication to your pet's health and happiness remains unwavering, and our team is trained to handle various weather challenges. We appreciate your understanding and cooperation in ensuring the best possible care for your furry companions.

Yes, we are licensed to provide dog walking services. Our commitment to professionalism and the well-being of your furry friends is reflected in the certification we’ve obtained. Rest assured, you’re entrusting your pets to a qualified and licensed dog walking service that prioritizes safety and care.

Yes, we are insured by Pet Sitters Associates, providing an extra layer of protection and peace of mind for our clients. Our insurance's coverage ensures that your furry friend is in safe hands during every dog walking session. In the unlikely event of an unforeseen incident or accident, our insurance helps cover veterinary expenses and any associated costs. This commitment to safety underscores our dedication to providing a secure and reliable dog walking experience for both you and your beloved pet.

Yes, we have received training in Pet First Aid and CPR through American Red Cross Training Services.

After our initial phone call, the next step is a meet and greet with the dog and owner. During this we assess the dogs behavior and determine whether or not they will be a good fit for our pack. We do not take any dogs that show ANY signs of aggression. (See our services page for more information.) We treat each dog we walk as if they were our own, aiming to earn your complete trust in caring for your furry friend. If you have any additional questions, please don't hesitate to call us or send an email!

We are currently in the process of obtaining our LLC.

We walk in small packs of 4-5 dogs so the spread of illness is regulated. We have also let our current clients know about the unknown virus so they can be vigilant and cautious. If any of our dogs are experiencing sickness symptoms we have asked them to stay home. We, and our clients, have all of the dogs' health and safety as our first priority.